How can I find an Aldo product that I am looking for?
Easy: Enter the style name or number in the search box at the top right of the page. Don't have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size, colour and price range.
What is our Return Policy?
We guarantee to refund unworn or unwashed items with tags/ labels intact and which is in a sellable condition, with the original receipt and packaging, within 15 days of purchase. In case of prepaid orders, refunds will be credited to the original method of payment and in case of COD, the refunds will be directly credited to the customer’s account. In the interest of hygiene; earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. Products purchased online cannot be returned at the stores physically. Items can only be returned or exchanged in the country in which they were originally purchased
Items purchased from other retailers, including department stores, should be returned to that particular store from which it was originally purchased and should be subject to the return policy of the originating retailer.
How can I return my order?
You may return online orders free of cost. Kindly login in our website and generate a return request or via email or by calling our Customer Support Team. We shall arrange to get the product collected (free of cost) and refund you the money. Purchases and orders placed in store can be returned in store only.
How can I track my order?
We'll send you SMS and email updates at just about every step of your order's journey. You can also track it by login into the website from order history under My Account section or by entering your order number or AWB in “Track your order” section.
I just placed an order online, when will I receive it?
Orders placed will be delivered within 6 business days from the date your order was placed (1-2 business days for handling and up to 4 business days of transit time).
We also send SMS and emails with information about your order status.
How long will it take for me to receive my refund?
If you purchased with a debit or credit card, you will see your refund within 2-5 business days from the processing date post receipt of product at our end. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.
How can I find my nearest ALDO store?
Visit Our Store Locator to find the Aldo closest to you.
How do I protect my shoes?
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from waterproof sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you'd like some expert advice on which care product to use, bring your shoes to you nearest Aldo store for a most personalized recommendation.
How can I cancel my order?
Once an order has been submitted, you have 30 minutes to cancel any item that has not shipped, give us a call if you need to do so. In the event where you cannot reach us within that time, you will have the option of returning/exchanging your order. Visit our Return Policy for additional details.
Return Policy
Returns
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 15 days of your purchase. We reserve the right to refuse any return sent or communicated after the 15 day period or the return of any item which is not in the same condition as when received.
A few exceptions...
How can I return /exchange my order?
You may return/exchange online orders free of cost. Kindly Login in Our website from My Orders section, click on the order for which you want to initiate a return/exchange. Your order details will then appear and you will be prompted to select the item(s) you wish to return/exchange. Please select the dropdown option which best describes the reason for your return/exchange. Click on submit and generate a return request. We shall arrange to get the product collected (free of cost) within 2-3 days and shall process refund of your money.
Purchases and orders placed in store can be returned in store only.
What is our return policy?
We guarantee to refund unworn or unwashed items with tags/labels intact and which is in sellable condition, with the original receipt and packaging, within 15 days of purchase. In case of prepaid orders, the refunds will be credited to the original method of payment and in case of COD, the refunds will be directly credited to the customer’s account. In the interest of hygiene; earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. Products purchased online cannot be returned at the stores physically.
Items can only be returned or exchanged in the country in which they were originally purchased.
How can I get a copy of me receipts?
A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply log into the www.aldoshoes.in website and go to My Account section and you will be able to see your purchase history. Click on the product for which you want to print the invoice. You will be able to see “Generate Invoice” button. Click on it to generate your downloadable invoice. Alternatively, you can also send us a request by providing your order number via call or email us at estore@apparelgroup.in
For purchases made in store, you may have selected an e-receipt and can call us to obtain a copy. In the event that you chose a printed receipt we can't unfortunately duplicate it.
Do I need to pay to return my order?
We offer free shipping on all online returns.
Contact Us
Your questions and comments are important to us. Our customer service team is available to answer any of your questions.
Need help with something more specific?
Send us an email at estore@apparelgroup.in
Call us at 1800-833-5350
OPENING HOURS (IST)
Monday to Saturday: 9 am - 10 pm
Sunday: 10 am - 5 pm
