PRIVACY AND DATA PROTECTION POLICY

 
Effective Date: 15th Feb 2024
 
  1. OVERVIEW
     
    1. APPAREL GROUP INDIA PRIVATE LIMITED ("ALDO and Call it Spring") values it's customers and respects their privacy.
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    2. This Privacy Policy (this "Policy") describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. ALDO will not collect, use or disclose your personal information other than in compliance with this Policy.
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    3. APPAREL GROUP INDIA PRIVATE LIMITED aims to be transparent about the information we collect about you, how it is used and whom it is shared with. We collect your information:
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      1. to improve your user experience;
      2. under a secure environment;
      3. but you can decide what and how you want to hear from us;
      4. only when necessary.
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  2. PROTECTING YOUR PRIVACY
     
    1. Protecting the privacy and security of our customers and Site visitors is of utmost importance to ALDO. We appreciate and understand how important privacy is to you. If you have any questions about how we protect your privacy, contact us at estore@apparelgroup.in.
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    2. For all our services, the company responsible for your privacy is APPAREL GROUP INDIA PRIVATE LIMITED
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    3. APPAREL GROUP INDIA PRIVATE LIMITED respects the privacy of children and will never knowingly request or use personal information from minors. If we become aware that we have collected personal information from a user of the Site who is under the age of 18, we will remove that minor's personal information from our files. Through the access and use of the Site, you have represented and warranted that you are 18 years of age or over. If you are under 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
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  3. HOW WE COLLECT YOUR INFORMATION
     
    1. To the extent permissible under the applicable law(s), we may collect information about you when you:-
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      • Complete a service application form.  We may collect information such as your name, address, e-mail address, telephone number and the country you are located.
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      • Register to use our Site. We may collect information such as your name, address, e-mail address, telephone number, and the country you are located.
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      • Place an order using our Site. We may collect information such as your name, address, e-mail address, telephone number, payment details and the country you are located.
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      • Contacting Customer Service, either via E-mail, telephone, fax or live chat. We may collect information such as your name, address, e-mail address, telephone number.
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      • Sign up as an Affiliate of ALDO. We may collect information such as your name, address, e-mail address and telephone number and the country you are located.
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      • Sign up for newsletters and other marketing content. We may collect information such as your name, address, e-mail address and telephone number and the country you are located.
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      • Take part in surveys, enter into any competitions, prize draws. We may collect information such as your name, address, e-mail address and telephone number and the country you are located.
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      • Interacting with us using social media. We may collect information such as your name, address, e-mail address and telephone number and the country you are located.
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      • Our close circuit television recordings in our physical stores or premises. We may collect information such as recordings of your image.
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      • Contacting us offline. We may collect information such as your name, your telephone number and the country you are located.
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      • From our partners. We may collect information such as your name, your e-mail address, your telephone number and the country you are located.
       
    2. Providing your personal information to us is not mandatory. However, if you choose not to share this information with us you may not be able to make purchases from our Site and you are unlikely to receive optimal overall customer experience.
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  4. HOW WE USE YOUR INFORMATION
     
    1. We may use your information for the following reasons:-
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      • To operate the Site, such as to:-
         
        • To create and maintain your account;
        • Communicate with you about your account with ALDOSHOES.IN
         
      • To provide services to you, such as to:-
         
        • Process payments and refunds;
        • Deliver your purchases;
        • Handling returns;
        • Provide customer service support to you, whether online or offline;
        • Run surveys, competitions or promotions;
        • To communicate with you, whether online or offline, and on any platform.
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      • To manage our business needs, such as testing our IT systems, research, data analysis, improving our Site, and developing new products and services.
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      • To provide marketing to you about products, competitions, giveaways and surveys.
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      • To provide customised and personalised services to you, such as analysing and predicting your interests so as to customise your online experience including showing you things that interest you.
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      • To respond to your requests, such to contact you when you have submitted questions/inquiries to our Customer Service team.
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      • To create new and exciting features and products for our customers.
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      • To conduct necessary due diligence, such as credit checks.
       
    2. We also anonymise and aggregate personal information to ensure that you cannot be identified, and use it for data analysis and other legitimate purposes.
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  5. RETENTION OF INFORMATION
     
    1. We will keep your information for as long as you have your account, or as long as it is necessary to provide our services to you, or (in the case of any contact you may have with our Customer Service team) for as long as it is necessary to provide support-related reporting and trend analysis only.
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    2. We may also hold onto some of your information even after you have closed your account or when it is no longer needed to provide the services to you. This is for reasonably necessary purposes, or when we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions,
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  6. MARKETING MESSAGES
     
    1. If you give us permission, we will send you marketing messages by email and/or SMS to keep you updated on what we’re up to and to help you view and find our products.
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    2. We may also hold onto some of your information even after you have closed your account or when it is no longer needed to provide the services to you. This is for reasonably necessary purposes, or when we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions,
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    3. Once you do this, we will ensure that you do not receive further marketing messages. Please note that it may take a few days for all of our systems to be updated, so you may still receive messages from us while we process your request. This process will not stop us from providing service communications, such as order updates.
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  7. SEEING ADVERTS FOR ALDOSHOES.IN ONLINE
     
    1. We engage in online advertising to update you on what we are up to and to help you view and find our products.
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    2. We aim to show you ALDO and Call it Spring's banners and ads that are relevant to you through a variety of digital marketing networks, ad exchanges and social media. We also use a range of advertising technologies like pixels, cookies and ad tags services. For more information on the technologies we use, please refer to our Cookies Policy, below.
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    3. We will tailor banners and ads of interest to you, depending on how you use the Site (for example, your search history and the content you have previously read).
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  8. SHARING YOUR INFORMATION
     
    1. We do not sell any of your personal information to any third party.
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    2. However, as a key part of providing our services to you, we do share your data with the following categories of companies: ALDOSHOES.in have multiple partners/companies who are responsible for different activities; Companies involved in getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies; Professional service providers, such as marketing agencies, advertising partners website hosts and 3rd party platform providers, who help us run our business; Law enforcement and fraud prevention agencies or anybody required by law; and Companies approved by you, such as social media sites (if you choose to link your account to us).
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    3. We may also use data processors and other related companies during the course of our business. We protect your personal information through the use of data protection agreements with our data processors and related companies. These data protection agreements are in compliance with the GDPR.
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    4. We may provide third parties with aggregated but anonymised information and analytics (that does not identify you) about our customers.
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  9. DATA PROTECTION
     
    1. You are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the information we maintain about you is accurate and current. We are not responsible for protecting any information that we share with a third-party based on an account connection that you have authorised.
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  10. YOUR RIGHTS
     
    1. The right to be informed about how your personal information is being used;
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    2. The right to access the personal information we hold about you;
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    3. The right to request deletion of your data, or to stop processing it or collecting it, in certain circumstances;
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    4. The user can mail us at estore@apparelgroup.in to request deletion of their data. It might take up take up to 7 days for processing the same.
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  11. CHANGES TO HOW WE PROTECT YOUR PRIVACY
     
    1. We may amend this Policy from time to time to reflect how we are processing your data.
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    2. If we make significant changes, we will make them clear on ALDOSHOES.in
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    3. You acknowledge that your continued use of our services, after we publish or send a notice about our changes to this Policy, means that the collection, use and sharing of your personal information is subject to the updated Policy.